001. What services do you offer?

We offer a wide range of branding and creative services for our clients. Please see our services guide here to view our full scope of services. Don't see something you're looking for? Inquire via email and we're sure we can work something out! In order to receive branding design work, you must book our one of our packages listed in the service guide. This ensures consistency for your brand. Previous and current clients can book us for various a'la carte services.

002. How do I go about booking?

1. To book with us, first make sure you have downloaded our investment and price guide here.
2. Once we receive your application, it will be reviewed in 48-72 business hours.
3. We then set up a 15-minute Zoom consultation to ensure compatibility and assess goals.
4. If compatible, a contract and invoice for a 35-50% deposit will be sent.
5. Then the magic begins!

003. Is a deposit required for booking?

Yes. All projects over require a 35-50% deposit of the total project cost. The deposit is due upon booking to reserve your space in our schedule. 25% will be due on the project start date, and the remaining 25% will be due prior to project completion and delivery of final files.

004. Are there payment plans available?

There are budget-friendly payment plans available on a case-by-case basis.

005. How do I make payments?

All payments are made via Square or PayPal. No other methods of payment are accepted at this time.

006. What do you need from me prior to beginning my project?

Each project's needs vary per project. For branding and web design, original copy and professional photographs must be sent from you prior to project start date. After we begin your project, you will be sent a notification to where you can submit all the necessary, requested information.

007. How will we communicate during my project?

All client communications will be kept strictly via email or client portal. A brief tutorial on how to use the client portal will be provided to all clients during onboarding. The client portal can be used at your convenience to monitor the progress of your project in real time. You will also be provided with weekly updates to touch base regarding your branding project.

008. Which platform do you use to design websites?

Currently, we only use Wix for web design projects.

009. Do you work with only women?

Not at all. We have worked with multiple male brands with ease and success. However, our primary demographic and target audience are women entrepreneurs and women-led brands.

010. I've changed my mind. Can I cancel, transfer to another service or be refunded?

No. Clients are free to cancel their projects at their discretion however they will not be credited a refund. All payments are non-refundable and non-transferable. Clients are subjected to be invoiced at the designer's hourly rate for any remaining work that was done prior to cancellation. We take pride in our work and because of the nature and intention behind our branding process, we do not provide refunds.

011. Can I transfer to another service?

No. Once a deposit is paid, the service paid for is the service to be received. All deposits are non-refundable and non-transferable. This eliminates confusion and unproductive time.

012. What if I have to put my project on hold?

Life happens, and we completely understand that. However, if a project is placed on hold due to the Client request, we cannot promise to honor a specific timeline in the future. When the Client chooses to resume the project, he/she/they/them will be placed behind all current clients within queue and design schedule.

013. How many revisions am I allowed?

You are allowed two revisions per project. For web designs, you get three revisions. You will receive drafts and communications throughout the design process so you can provide us with productive feedback in order to minimize revision turnarounds. Once those allotted revisions have been exceeded, there will be an additional charge of $250 per revision.

014. How will my files be delivered?

All files will be uploaded to designated client portal for viewing. This portal will house everything, from the proposal, invoices and contracts, to the design work. The final project will be sent via portal or email.